DEDICATED
PERSONNEL PLAN
If you want undivided attention of the
tech support for your organization only
and you are looking for an arrangement
where in you directly are able to
control the staff to take of the support
aspect of your business only, this plan
is made just for you.
In
this plan, we offer you tech manpower
which will be dedicated to working only
for your company. This is the equivalent of
having your own employees work in a
remote office 8 hours a day. The techs
under this plan send a daily day end
report to you detailing the work they
performed that day. This is a great way
to outsource your tech support needs to
an offshore company and yet maintain
complete control over the activity. You
can use these guys to perform tech
support, live chats and even system
administration tasks based on your
immediate needs.
SHIFT
PLAN
Under this plan we offer you a
comprehensive per server package for
24x7 coverage of all your technical
support and system administration needs.
This plan also includes server
monitoring of all your servers during
your shift time and immediate response
on the system administration front when
any service on the server fails. Under
this plan, we also undertake all
communications that need to be had with
your co-location service provider as and
when needed. This plan is ideally suited
to companies into reselling and
dedicated server server service
providers. You choose the timings of the
shift and number of shifts for which you
want our support to remain active for
your company. This plans has
the options of covering your helpdesk/Live chat
support as well.
TICKET
PLAN
Under this plan we offer you personnel
who will man your support board and
answer tickets as and when they appear
24x7. We guarantee you a 2 hour response
time for every support request. In this
plan we will charge you a per ticket fee
per month in the blocks of 10 tickets.
This plan is ideally suited to companies
and resellers who are still new and
growing in the business and would like
to outsource support to enable them put
more time into marketing and other more
productive activities and still
controlling the support charges based on
the number of problems encountered
before deciding to go for full fledged
higher end support options.
CUSTOM
PLAN
If
you find none of our current plans can
cover your specific requirements just
write to us and we would be glad to
discuss your specific requirement and
offer you a suitable option for your
need.
For
a support quote on the basis of above
plans contact our sales department,
<
Click Here >
|
