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We
perform each and every hosting related support activity.
Our services can be categorized as under:
Hosting
- Service
Monitoring
- Email Support
- Ticket
Based Support System
- Responding Technical requests
- Live Chat
Support Requests
- Control
Panels (Ensim, WHM/Cpanel, Helm,
Hosting Controller etc)
- Advanced server side issues such as DNS, resolution, network
monitoring, virtual hosting, permissions and other related issues, MX records,
httpd.conf, cron jobs, control panel related
trouble shootings, Name Virtual Host Directives,
up gradations and installations of several third
party software and add-ons*!
Security
Examples: firewall installations, preventive measures against DoS
attacks, Server Loads monitoring, Shell Access etc.
Monitoring
The IP monitoring System will watch all aspects of the server from
status of services, daemons and would attempt to restart it automatically
as well. This System runs 24/7 on a dedicated monitor for Technicians to
maintain awareness of the server status.
This not just allows us to monitor the service but take immediate
proactive preventive measures to rectify
any potential issues and bring any such
issue. And bring it to the notice of the
system administrator for complete check up against the
compromise or
misuse of your server.
Following are the
common issues included in the gambit of Server
administration.
Linux
Administration
- Hosting domains
- Enabling web users
- Adding a new domain/ sub
domain
- Control panel/FTP password
reset
- Managing
Mailservers (sendmail, qmail, exim)
- Performance monitoring of services
- Server monitoring
- Network/Bandwidth monitoring
- Check
disk quota, traffic limit and many
more
- Software
installations*
- Backup/Restore of data
- Database server administration
- Cron tasks
- Setting up
DNS
- Configuration of Stats
analyzers (AwStats,Webalizer)
- Implementing Firewalls (IPCHAINS and
IPTABLES)
- FrontPage/database troubleshooting
- Protected directories
(SSL, Non-SSL)
Windows 2000/2003 Support
- Hosting domains
- Enabling web users
- Using Terminal Services Client
- Using PC
Anywhere
- Adding a new domain/ sub
domain
- Control panel/FTP password
reset
- Mail settings
- Mail related issues (Pop3,
SMTP, webmail)
- Configuring and trouble shooting
IIS
- Remote installation of
software
- Configuring DNS, DHCP
Servers
- Managing Users
- Backup/Restore
- Permissions and security
- Check
disk quota, Traffic limit and many more.
- Protecting web sites
(.htaccess)
- Patch
updations
- Configuring
MySql, MS SQL databases.
- Stat
analyzers (Aw stats, webalizer, Urchin etc)
- FrontPage/database troubleshooting.
- Protected directories
(SSL. Non-SSL)
NOTE:
Any third party software installation is treated as mentioned in
terms and conditions.
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