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Why should I outsource ?
Outsourcing allows you to leverage the strengths while still remaining
focused on the strong
inner capabilities of selling your services. Outsourcing allows you to optimize your time
availability to gain more business while letting your outsourcing vendor handle more time
consuming process of support function in an
appropriate fashion, without investing in the
infrastructure and without having the commitment of an onsite employee.
Having a team in house requires a large financial commitment. For about a fraction of the price,
you can get top quality support with no financial
requirements.
Are you transparent to my customers ?
100%, your customers know we are you. We get merged within your team and brand and handle your support issues.
Can I get a free trial to evaluate your
Services ?
Yes, you are given a free trial for two weeks for Customer Ticket Support, after you sign up with
us for free trial. Once you signup, we would schedule your free trial and inform you
accordingly
for better evaluation on your end.
What assurances do I get for quality service ?
Total satisfaction is out motto and that can only be achieved with the highest level of quality
in place. We guarantee support on a written commitment which is detailed on our SLA. Our staff
is aptly qualified and experienced to handle
any situation while
remaining transparent to your
clients all the time. For details on our SLA please refer
http://eservercare.com/htmpages/terms.htm
Do you offer services beginners in the business as well ?
Yes we do cause we think they need the more
focused attention on support to allow them to row
and nurture their business. We have solutions similar to any other company we are supporting. All
you need is to contact us.
What infrastructure requirements do I need to have for your services ?
You may not need any local support
infrastructure. That's why you should opt us for, We have the entire infrastructure and will give you any level of remote support that you may need. We do need the servers on which service is required to be performed online and other basic policy updates and information we
may need while handling your live support and sale chat for you.
What is the minimum resolution time ?
We normally work with under three hour response time and over 90 %
successful resolution time.
This may vary depending on the resources or plan you decide to opt in your support solutions.
Do you support 3rd Party Stuff ?
Yes we do. This is covered under our SLA and is treated
accordingly or as is mutually decided
depending upon the plan you are going for.
What is the qualification of your
Employees ?
All our Staff are University and Tech College
graduates with superior working skills and experience.
All our tech staff are from the
identical or related industry.
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